Woodmen Valley Fire Protection District

1150 West Woodmen Road, Colorado Springs, CO 80919

719-522-9666 voicemail/fax    www.wvfpd.org website

!!! For All Emergencies, Call 9-1-1 First !!!

CSFD PERFORMANCE

As of January 1, 2009, all fire and medical services for WVFPD are provided by Colorado Springs Fire Department (CSFD).  Outsourcing services to CSFD has dramatically improved response times and quality. It as also helped the department minimize the impact of rapidly growing expenses and ever-changing regulations.

In 2009, CSFD responded to 36 total Fire, Rescue, Traffic Accident, Hazardous Material and Emergency Medical Calls. Their average response time for these calls was 7 minutes and 50 seconds (7:50).

Average response is measured from the time CSFD receives notice of an emergency to the time at which the first vehicle arrives at the scene. When you call 911, it is routed to either the City of Colorado Springs dispatch or El Paso County Dispatch.  After clarifying your emergency, the operator enacts the emergency response system which notifies the appropriate CSFD fire department for your location.

Our contract with CSFD ensures that WVFPD residents will receive service that is equal to, or better than, the service provided to any resident of Colorado Springs, on an average basis. Of course, current conditions and staffing can affect response for any one call, regardless of whether is it is in our District, or the City.

WVFPD's Board of Directors is currently pleased with CSFD's response. 7:50 is well within CSFD's own minimum response goal of 12:00. 

Please note that many factors can affect response time. Phone connections, call routing, traffic, information given by the reporting party, and individual and overall fire station call activity can cause response delays.

Also note that emergency medical services are provided on an "as available basis". American Medical Response (AMR) is the primary emergency medical and ambulance provider for El Paso County. When heavily loaded, CSFD may not be able to respond to non life threatening medical issues. (AMR is still expected to provide ambulance service.)

These potential delays and restrictions apply equally to both WVFPD and City of Colorado Springs residents. 

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Copyright © 2009-2010 Woodmen Valley Fire Protection District
Last modified: 02/03/10